Khelo Games Privacy Policy — Your data, our responsibility

Khelo Games ("we", "us", or "the Platform") is a trusted online gaming platform for players in Bangladesh. We believe that protecting your personal information is both our ethical and legal responsibility. This Privacy Policy explains how Khelo Games collects, uses, stores, and safeguards your data.

This policy applies to the Khelo Games website, mobile app, and all related services. By using the platform, you are considered to have consented to this Privacy Policy. Please read it carefully in full.

Khelo Games' Privacy Policy has been developed in accordance with international data protection standards. We are committed to protecting your information from any unauthorized access, use, or disclosure.

Khelo Games collects various types of information to operate the platform. Below is a detailed breakdown of what is collected and how:

a) Information collected at registration:

• Full name (as per national ID)
• Mobile number and email address
• Date of birth (for age verification)
• Residential address
• Preferred language & currency (BDT)

b) Identity Verification (KYC) Information:

• National ID (NID) or passport copy
• Selfie or live photo verification
• Bank account or mobile banking number details

c) Transaction Information:

• Deposit & Withdrawal History
• Payment method details (bKash, Nagad, Rocket number)
• Gaming History & Betting Records

d) Technical Information:

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Time spent on the platform & page visit data

Khelo Games uses the collected information for the following purposes:

Khelo Games never uses your information for any purpose beyond what is listed here. You can opt out of promotional emails or SMS at any time.

Khelo Games does not sell your personal information to third parties. However, your data may be shared in the following specific circumstances:

• Payment Providers: The necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
• KYC Verification Service: Your information may be shared with approved third parties for identity verification purposes.
• Game Providers: Only the minimum information required to operate games is shared with the relevant service providers.
• Legal Authorities: We are required to share information when compelled by a court order or government directive.
• Fraud Prevention Agencies: Limited information may be shared with authorized agencies to help prevent suspicious activity.

Khelo Games uses cookies on the platform to make your browsing experience smoother and more personalized. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: Used to analyze the most visited pages and improve the platform.
• Functionality Cookies: Used to remember your preferred language, theme, and settings.
• Targeting Cookies: Used to show promotional offers relevant to your interests (based on your consent).

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may affect certain features of the platform.

Khelo Games uses industry-leading security technologies to protect your information. Our security framework is as follows:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
• Firewall & DDoS Protection: An advanced firewall system prevents cyber attacks.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Data Masking: Payment numbers and sensitive details are masked when displayed on the dashboard.
• Secure Servers: All data is stored in secure, internationally certified data centers.

Khelo Games does not retain any data beyond the period necessary. Retention periods are as follows:

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Transaction records: A minimum of 5 years, in accordance with financial regulatory requirements.
• KYC Documents: 5–7 years, as required by law.
• Log files and technical data: Typically 12 months.
• Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

Once the retention period ends, your data is securely deleted or irreversibly anonymized.

Khelo Games ensures you have full control over your personal information. You are entitled to the following rights:

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

Khelo Games is intended for users aged 18 and above only. We do not knowingly collect information from minors.

• Age is verified at registration, and KYC is mandatory in cases where there is any doubt.
• If a minor registers fraudulently, all associated data will be deleted immediately.
• If a parent or guardian suspects their child is using the platform, please contact us immediately.

Khelo Games reserves the right to update this Privacy Policy, in part or in full, at any time. When significant changes are made:

• You will be notified in advance via your registered email or SMS.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you may be asked to consent to the updated policy when logging into the platform.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response time: Usually within 24-48 hours